Interesting steps to create value for customers

Interesting steps to create value for customers

It is amazing, but still lots of questions arises about how Gemba KAIZEN™ compares with Lean or Lean compares with Six Sigma, Total Productive Maintenance, Business Process Re-engineering, Demand-flow, the Theory of Constraints, and other approaches to improvement. And the answer is always the same: At the end of the day we are all trying to achieve the same thing:  the perfect value stream. Here’s is all about:

To create value for the customer – Which is how we earn our living – a series of steps must be conducted properly in the proper sequence. These steps collectively are what we call the Value Stream for each product. As we walk through any value stream we ask the following very simple questions about each step:

Is the step Valuable? Or would the customer be equally happy with the product if the step could be left out? If the latter is the case, the step is at best what Toyota would call “Incidental work” and what we often call Type One muda. Get rid of it as soon as you can!

Is the step capable? Can it be conducted with the exact same result every time? This is the starting point, but never the end point, for Six Sigma.

Is the step available? That is, can it be performed whenever it is needed? Or is the step subject to breakdowns and varying cycle times so you are never sure what will happen? This is the starting point, but again not the end point, of Total productive Maintenance.

Is the step adequate? That is, is there capacity to perform it exactly when the value stream requires it? Or is there a bottleneck? Bottleneck analysis is, of course, the starting point of the Theory of Constraints. Or, and more likely in the current era, is there too much capacity? Toyota tries to avoid this by adding production capacity in small increments rather than in big hunks, increments that can be flexed by adding or subtracting employees.

Is the step flexible? Can it shift over quickly from making green ones to making red ones quickly? And can it changeover without compromising capability, availability, and adequacy? Flexibility is the key to rapid response to changing customer desires while avoiding the inefficient production of big batches.

If all the steps in your value stream are valuable, capable, available, adequate, and flexible, you are well on your way. What remains is to perfect the linkage between the steps.

Does the product flow from one step to the next with no delay? Henry Ford Pioneered with “flow Production” in 1914 by moving the process to the product rather than the reverse. This is how he created nearly continuous flow not just on the assembly line but also in component fabrication at Highland Park.  Unfortunately, he found flow hard to sustain in a world with changeable demand and wide product variety. That’s where Toyota came in.

Does the product only flow at the pull of the next downstream step? This is the central point of JIT, one of the pillars of TPS: Products should only flow at the command of the next step downstream.

Is the flow leveled back from the customer to the extent possible, with a standard inventory of finished goods if necessary? Leveling permits every step in the whole value stream to operate smoothly while still satisfying the customer with exactly what is needed exactly when it is needed.

None of us, of course, have created any perfect value streams.  Probably we never will. But energy expended on comparing and criticizing improvement methods rather than pursuing the perfect value stream, is surely Type Two muda. That’s the type of waste we can get rid of immediately!

 Acknowledgement: James Womack 

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